Septic Service FAQs

We provide septic tank pumping and cleaning, repairs, inspections and installations for residential customers, plus commercial wastewater services. Visit our residential and commercial pages, or call to discuss the work you need.

We serve Raleigh, Durham and surrounding areas. Our current service-area list includes 22 cities and towns. If your location is not listed, call to check availability.

The EPA says household tanks are typically pumped every three to five years. Your schedule depends on tank size, household size, water use and solids buildup. Some systems need more frequent attention. Ask for a schedule suited to your property. Read EPA maintenance guidance.

Tank size, lid access, time since the last pumping and the distance from the truck to the tank can affect the price. Share these details when you call. See our pumping page for more information.

Use water efficiently, fix plumbing leaks and keep wipes, grease and other non-flushable waste out of drains. Avoid driving or parking over the drainfield. Follow the maintenance instructions for your particular system.

Stop using water: do not wash clothes, run the dishwasher, take showers or flush toilets. Keep people and pets away from wastewater. Do not pour drain cleaner or other chemicals down the drains, and do not open or enter the septic tank. Call (919) 872-2202 for 24/7 emergency septic service. For an active backup, call rather than booking online or submitting a form.

Yes. Call (919) 872-2202 for emergency septic service, including after hours. Describe what is happening and where you are so we can discuss the next step.

No. A full tank, blocked line, pump failure or drainfield problem can produce similar symptoms. If a backup returns after pumping, the cause needs further assessment. Visit our repairs page.

Slow drains in several rooms, gurgling toilets, persistent sewage odors, a system alarm, wastewater backups or wet areas over the drainfield deserve attention. Call to discuss the symptoms rather than waiting for a larger backup.

Call to check same-day availability. Scheduling depends on your location, the work needed and crew availability. Tell us immediately if wastewater is backing up.

Call (919) 872-2202, use the online booking option for routine pumping, or send a request. For emergencies, always call.

Clear access to the tank, unlock any necessary gate and keep pets away from the work area. Have the tank size, last pumping date and system records ready if you know them. Ask us about any job-specific preparation when scheduling.

System size and type, site access, soil conditions, the extent of the work, weather and required approvals all affect the project. An assessment and a defined scope are needed for an estimate and schedule.

Contact the environmental health office in the county where your property is located to confirm the approvals required for your installation or repair. Keep your existing permit and system layout available for the project.

Financing is available for septic services, subject to credit approval. Contact us to discuss the available options and terms. Afterpay accepted.